Frequently Asked Questions
Everything you need to know about our organic, sensitive-skin friendly products.
Are Pai Skincare products suitable for hypersensitive skin?
Yes, every product we create is formulated specifically for sensitive and reactive skin. We avoid common irritants like synthetic fragrances, alcohol, and harsh preservatives to ensure maximum tolerance.
Is Pai Skincare a cruelty-free and vegan brand?
Absolutely. We are certified by Leaping Bunny and the Vegan Society. We never test on animals and do not use any animal-derived ingredients in our formulations.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 90-day satisfaction guarantee. If a product isn't right for your skin, you can return it within 90 days for a full refund or exchange, even if it has been opened.
Are your ingredients organic and sustainably sourced?
We are COSMOS Organic certified, meaning our ingredients and manufacturing processes meet the highest environmental and ethical standards. We prioritize sustainable sourcing and recyclable packaging.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.