Returns & Exchanges
We want you to love your skin, but if a product isn't the right fit, we offer a 90-day satisfaction guarantee for all purchases made directly through our site. Whether you have had a reaction or the results weren't what you expected, we are here to help you find the perfect routine.
Initiate Your Return
Contact our customer experience team or visit our online returns portal with your order number and the email address used for the purchase.
Package Your Items
Carefully place the products in their original packaging or a secure box to ensure they arrive back at our facility safely.
Affix the Label
Print the prepaid shipping label provided via email and attach it to the outside of your package, ensuring any old labels are covered.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing